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Human-Centered Design

Proof Points for Human-Centered Benefits Administration

Proof Points for Human-Centered Benefits Administration
2019
Code for America
Author(s): 
Sarah White, Julie Sutherland
Proof Points for Human-Centered Benefits Administration
Source Sector(s)
Non-profit
Benefits Program
Medicaid/CHIP
SNAP: Supplemental Nutrition Assistance Program
TANF: Temporary Assistance for Needy Families
Level of Government
State/Provincial
Location
Colorado
Format
Non-Academic Article

Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.