Welcome to the

Digital Benefits Hub

A dynamic, open-source reference library for practitioners who are working through complexity to improve access to public benefits and services.

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Dignity and equity at the forefront, supported through people-first delivery.

Accessing public benefits and services can be effective, equitable, and easy if you have the right tools and processes in place. This includes a focus on human-centered design, employing the right digital tools, and creating a shared dialogue at every level of government, all over the United States.

The Digital Benefits Hub collects content and connects practitioners in and adjacent to government who are committed to improving access to economic and wellbeing supports.

About the DB Hub

Recently
Added

Check out new and notable resources on the Hub.

System Alignment for Young Families: Shifting Human Services to Improve Well-Being for Parents Under 24 and Their Children

Building on previous work to develop a roadmap for system-level change to better support young families, the System Alignment for Young Families Learning Academy (SAYF) set out to support cross-systems teams from state and local human services agencies in establishing a System Alignment Plan (SAP) to support young families.

APHSA
Resource

Evaluation of the USDA Summer EBT Demonstrations: Lessons Learned From More Than a Decade of Research

FNS conducted evaluations of multiple pilot programs to strengthen access to food during the summer when school is out of session. Evaluations found that Summer EBT reduces childhood food insecurity by a significant amount, including the most severe form of food insecurity; some eligible households do not redeem some or any of their benefits; and parents and caregivers have positive opinions of Summer EBT.

USDA FNS
Resource

Summer EBT Outreach Toolkit

This toolkit helps implementing agencies (as well as other stakeholders and partners) promote the Summer EBT program, also known as SUN Bucks. These resources can help ensure families know about the new program and understand how to use their benefits.

USDA
Resource

Digital Identity Risk Assessment Playbook

This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines. Federal agencies can perform a Digital Identity Risk Assessment (DIRA) to determine the appropriate identity, authenticator, or federation level outlined to access an application. While this playbook was written for U.S. Federal Agencies, it can be tailored to fit any organization.

U.S. General Services Administration, U.S. Federal CIO Council
Resource
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Benefits
Journey

People interact with administrative systems at multiple points in their benefits journey. See how you can put people first every step of the way.

Outreach + Awareness

Outreach Awareness

Connecting with people who are eligible for public benefits.

Eligibility

Eligibility

Finding out if people may qualify for public benefits.

Applying + Enrolling

Applying + Enrolling

Helping people apply and enroll in public benefits.

Maintaining Benefits

Maintaining Benefits

Helping people renew public benefits and avoid coverage gaps.

Cross-cutting
Themes

Design and digital best practices often apply across programs, services, locations, and levels of government.

Automation + AI

Sifting through complexity with a focus on equity and access.

Buying Design + Technology Services

Selecting and managing third-party vendors.

Data Sharing

Advancing information sharing to improve access and expand enrollment.

Digital Identity

Processes and technology that help users log into systems and prove who they are.

Digital Services

Making the online option easy.

Digitizing Policy

Digitizing and aligning eligibility rules through rules as code.

Diversity, Equity + Inclusion

Towards equitable and inclusive services informed by people.

Human-Centered Design

Putting people first in public benefits delivery.

Policy Analysis

Understanding and evaluating policies to inform service delivery.

Text Messaging

Concise, plain language communications help people enroll and stay enrolled.

The right content.
The right time.

Depending where you are in the process, you may need different types of content to support you.

Resources

Resources

I’m ready to learn more from experts in the field about what works — and what’s coming next.

Case Studies

Case Studies

I’m ready to build buy-in. I need to see (and share) real-life success stories in order to convince my team and learn from my peers.

Artifacts

Artifacts

I’m ready to implement, and I need examples of real-world assets that other agencies and organizations have used such as design documents, procurement examples, code bases, and more.