Artifact
Human-Centered Design
Outreach + Awareness
Applying + Enrolling

NYC HOME-STAT Research Insights Report

NYC HOME-STAT Research Insights Report
2017
NYC Mayor's Office of Operations
Author(s): 
NYC Mayor's Office of Operations
NYC HOME-STAT Research Insights Report
Source Sector(s)
Executive Branch
Benefits Program
No items found.
Level of Government
Local/Municipal
Location
New York City
Artifact Type
User journey map
Strategy document
Service blueprint

This overview journey map of street homeless outreach reflects the business process, and worker and client experience during the period January–April 2016 from initial observation, contact, case management, and placement in permanent housing. The map is displayed in eleven high-level sections, each with individual sub-level sections. Summaries and details for all the sections are presented in the subsequent pages. Each dot represents an individual or agency. Each cluster of dots represents a service interaction.