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Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits

Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits
2022
Beeck Center for Social Impact + Innovation at Georgetown University
Author(s): 
Ariel Kennan, Sara Soka
Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits
Source Sector(s)
Academic
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
TANF: Temporary Assistance for Needy Families
UI: Unemployment Insurance
WIC: Special Supplemental Nutrition Program for Women, Infants and Children
COVID-19 Assistance
Level of Government
State/Provincial
Local/Municipal
Location
United States, Michigan, New York City, San José
Format
Report

Complex benefits information creates unnecessary barriers for people trying to understand what’s relevant to them so that they can take immediate action to receive the benefits they need. As part of the Beeck Center for Social Impact + Innovation’s series on documenting best practices in social safety net benefits access and delivery, this guide to Accessible Benefits Information offers case studies that show how groups in Michigan, New York City, and San José use plain language, multilingual translation, co-creation and testing with residents, and technology tools to provide better information about benefits.