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Centering Workers—How to Modernize Unemployment Insurance Technology

Centering Workers—How to Modernize Unemployment Insurance Technology
2020
The Century Foundation
Author(s): 
Julia Simon-Mishel, Maurice Emsellem, Michele Evermore, Ellen Leclere, Andrew Stettner, Martha Coven
Centering Workers—How to Modernize Unemployment Insurance Technology
Source Sector(s)
Community-based Organization
Non-profit
Benefits Program
UI: Unemployment Insurance
Level of Government
State/Provincial
Location
United States
Format
Report

This report, jointly authored by The Century Foundation, the National Employment Law Project, and Philadelphia Legal Assistance, presents the findings of an intensive study of state efforts to modernize their unemployment insurance (UI) benefit systems. This is the first report to detail how UI modernization has altered the customer experience. It offers lessons drawn from state modernization efforts and recommends user-friendly design and implementation methods to help states succeed in future projects.