Source Sector(s)
Government Agency
Non-profit
Benefits Program
No items found.
Level of Government
Local/Municipal
Location
San Jose, CA
Format
Report
Applying UX research methods, the City of San Jose worked to improve how low-income and non-English speaking residents engaged with My San Jose, a website and mobile app for residents to report neighborhood issues to cities. They used a Spanish and Vietnamese translator to conduct interviews with target users, then detailed major findings and corresponding recommendations in this report.