Source Sector(s)
Government Agency
Benefits Program
Medicaid/CHIP
SNAP: Supplemental Nutrition Assistance Program
UI: Unemployment Insurance
TANF: Temporary Assistance for Needy Families
Level of Government
Federal/National
Location
Format
Government Documents
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.