Source Sector(s)
Academic
Non-profit
Benefits Program
Medicaid/CHIP
SNAP: Supplemental Nutrition Assistance Program
WIC: Special Supplemental Nutrition Program for Women, Infants and Children
TANF: Temporary Assistance for Needy Families
SSI: Supplemental Security Income
Level of Government
State/Provincial
County
Location
United States
Format
Toolkit
Redesigning benefits applications, renewals, and correspondence using human-centered design is one of the most impactful things state and local government agencies can do to ensure that all eligible residents can access social safety net resources. This guide includes practical insights for benefits administrators considering a comprehensive redesign of benefits delivery processes.