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Sprint 3 Report | Michigan Unemployment | Improving communication and messaging for unemployment insurance in Michigan

Sprint 3 Report | Michigan Unemployment  | Improving communication and messaging for unemployment insurance in Michigan
2020
Civilla, New America
Author(s): 
Civilla, New America
Sprint 3 Report | Michigan Unemployment  | Improving communication and messaging for unemployment insurance in Michigan
Source Sector(s)
Non-profit
Benefits Program
UI: Unemployment Insurance
Level of Government
State/Provincial
Location
Michigan
Format
Report

This project documents the work of Civilla and New America to improve the delivery of unemployment benefits for claimants in Michigan. This project is one phase of a larger body of work led by New America to improve the claimant and staff experience with unemployment insurance across the country.