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The Missed Opportunity in Online Benefits Applications: Mobile First

The Missed Opportunity in Online Benefits Applications: Mobile First
2019
Code for America
Author(s): 
Dustin Palmer
The Missed Opportunity in Online Benefits Applications: Mobile First
Source Sector(s)
Government Agency
Non-profit
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
Medicaid/CHIP
TANF: Temporary Assistance for Needy Families
WIC: Special Supplemental Nutrition Program for Women, Infants and Children
Level of Government
State/Provincial
Federal/National
Territorial
Location
United States
Format
News
Non-Academic Article

The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.