Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
SNAP: Supplemental Nutrition Assistance Program
Level of Government
Colorado, Idaho, Lousiana, New Jersey, New Mexico, New York
User journey map