Artifact
Digital Services

Delivering a Digital-First Public Experience

Delivering a Digital-First Public Experience
2023
Office of Management and Budget
Author(s): 
Shalanda D. Young
Delivering a Digital-First Public Experience
Source Sector(s)
Executive Branch
Benefits Program
No items found.
Level of Government
Federal/National
Location
Artifact Type
Strategy document

This memorandum provides guidance to agencies on how to design and deliver websites and digital services to the public and to assist agencies as they continue to implement the 21st Century Integrated Digital Experience Act1 (21st Century IDEA). It summarizes relevant statutory requirements, clarifies policy requirements, and expands best practices for agency websites and digital services.