Artifact
Digital Identity
Buying Design + Technology Services

California Employment Development Department User Persona Scoring

California Employment Development Department User Persona Scoring
2023
California Employment Development Department (EDD)
Author(s): 
California Employment Development Department User Persona Scoring
Source Sector(s)
Government Agency
Benefits Program
UI: Unemployment Insurance
Paid Leave
Level of Government
State/Provincial
Location
California
Artifact Type
Request for Proposal (RFP)

This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.