Source Sector(s)
Non-profit
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
Medicaid/CHIP
Level of Government
State/Provincial
County
Location
United States
Format
Report
State and county agencies have made remarkable progress digitizing their forms and processes. But to take full advantage of online systems, agencies must also ensure that people can easily set up and sign into online accounts. This would not only benefit clients, but also significantly reduce the workload for caseworkers and administrators, allowing them to focus on clients that need more intensive in-person assistance.