Digital Identity

Across the United States, residents use online systems to apply for and manage their benefits.

How agencies design and implement online log-in systems and identity proofing requirements shapes how residents can apply for and manage benefits online, impacts frontline staff workload, and is an important equity issue. 

Managing digital systems to promote equity and access.

For benefits agencies, processing benefits applications and enabling applicants to manage their cases online involves balancing multiple – potentially conflicting – priorities.

In addition to ensuring eligible applicants can access benefits in a timely manner, agency staff must also consider how to implement effective fraud prevention strategies that are not overly burdensome or inequitable. Successfully navigating these challenges and implementing user-friendly online log-in and verification systems can improve security and identity verification while promoting benefits access. On this page, you’ll find resources to help your organization design and enact efficient, equitable digital identity practices.

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