Diversity, Equity + Inclusion

Centering diversity, equity, and inclusion is key for improving the beneficiary experience and strengthening the benefits delivery workforce.

Towards equitable and inclusive services, informed by the people who use and deliver them.

Historically, systemic and structural barriers have disproportionately limited access to benefits programs for communities of color. Dismantling structural racism and other barriers to access requires a focus on equity and diverse participant perspectives.

Pathways to building more equitable, inclusive, and welcoming services can range from improving language access in programs, to advocating for policies that expand eligibility and access, or building stronger partnerships with community-based organizations. On this page, you will find resources to center participant perspectives in program improvements, recommendations for re-envisioning programs as anti-racist, and resources to identify how certain policy and procedures may create inequitable access.

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Trauma-Informed Homelessness Service Interactions and Strategy

When accessing the Office of Homelessness (OHS) prevention, diversion, and intake service, Philadelphians must go through many opaque steps and processes—often while in crisis or experiencing a traumatic event. Navigating confusing processes and paperwork can exacerbate feelings of distress or trauma. When delivering the service, staff also follow specific processes, offer information, and coordinate support while taking in difficult stories and daily stressors. These lived realities require adopting a trauma-informed approach to service delivery.

Beeck Center for Social Impact + Innovation at Georgetown University
Case Study

Designed by Community Program

The COVID-19 pandemic disproportionately harmed marginalized communities and heightened existing inequities. The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) wanted to work with non-profit organizations to empower community leaders to design more targeted and effective solutions for challenges in their communities.

Beeck Center for Social Impact + Innovation at Georgetown University
Case Study
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