Buying Design + Technology Services
Many government agencies work with third-party vendors in order to deliver services and digital systems, but careful consideration must be paid to include human-centered processes and use flexible software that won’t quickly become outdated.
Asking for help doesn't have to be so hard.
When building a staff for a health and human services agency, most leaders are naturally focused on case workers, policy and legal experts, and other positions that concentrate on serving constituents. Agency leaders are tasked with deciding which services to prioritize, selecting vendors, and managing vendor relationships, all while continuing to deliver public benefits.
The resources on this page are meant to help agency leaders facilitate vendor scope to achieve dignified digital services that are built with guidance from the people who use and deliver them, and continuously improved over time. Here, find details about and considerations for procuring, contracting, and managing third-party vendors, as well as the steps to take in order to develop design and technology capacities within your own agency.
De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
An Agile Software Development Solicitation Guide
Government solicitations to procure custom software are often long, complicated, and take months. By using 18F’s agile contract format, agencies can hire an agile software contractor with a quickly-written dozen-page solicitation, allowing for immense savings in time and money.
State Software Budgeting Handbook
Handbook by 18F designed for executives, budget specialists, legislators, and other “non-technical” decision-makers who fund or oversee state government technology projects that receive federal funding and implement the necessary technology to support federal programs. It aids in setting projects up for success by asking the right questions, identifying the right outcomes, and equally important, empowering decision-makers with a basic knowledge of the fundamental principles of modern software design.