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Delivery-Driven Government: Principles and Practices for Government in the Digital Age

Delivery-Driven Government: Principles and Practices for Government in the Digital Age
2018
Code for America
Author(s): 
Jennifer Pahlka
Delivery-Driven Government: Principles and Practices for Government in the Digital Age
Source Sector(s)
Non-profit
Benefits Program
No items found.
Level of Government
No items found.
Location
United States
Format
News
Non-Academic Article

Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.