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Maintaining Benefits

Guardrails: Automated SNAP Recertification Assistance

Guardrails: Automated SNAP Recertification Assistance
2018
Benefits Data Trust
Author(s): 
Benefits Data Trust
Guardrails: Automated SNAP Recertification Assistance
Source Sector(s)
Non-profit
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
Level of Government
Local/Municipal
Location
New York City
Format
Case Study

GuardRails is an experimental new approach to streamline the annual SNAP recertification process by leveraging targeted text messaging and automated voice messages in multiple languages to “nudge” people at the right time with the right information to help them through the recertification process.