Resources
Human-Centered Design

How Human-Centered Is our Social Safety Net?

How Human-Centered Is our Social Safety Net?
2019
Code for America
Author(s): 
Dustin Palmer
How Human-Centered Is our Social Safety Net?
Source Sector(s)
Non-profit
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
TANF: Temporary Assistance for Needy Families
WIC: Special Supplemental Nutrition Program for Women, Infants and Children
LIHEAP
Medicaid/CHIP
Level of Government
State/Provincial
Location
United States
Format
Non-Academic Article

This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.