Source Sector(s)
Non-profit
Benefits Program
TANF: Temporary Assistance for Needy Families
Medicaid/CHIP
Level of Government
State/Provincial
Location
United States
Format
Report
To better understand the experiences of people applying for public benefit programs and their perceptions of good and bad customer service within those programs, in 2022, the Urban Institute interviewed 27 adults who had applied for or received TANF cash assistance or Medicaid/CHIP in 2021 and reported at least one of four specified enrollment challenges.