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Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices

Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
2024
Office of Management and Budget, Aspen Financial Security Program
Author(s): 
Office of Management and Budget, Aspen Financial Security Program
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Source Sector(s)
Executive Branch
Non-profit
Government Agency
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
Medicaid/CHIP
TANF: Temporary Assistance for Needy Families
Level of Government
Federal/National
State/Provincial
County
Local/Municipal
Territorial
Tribal/Indigenous
Location
Format
Report
Government Documents

Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.

View ResourceAttachment
Human-Centered Design
Applying + Enrolling
Digital Services
SNAP: Supplemental Nutrition Assistance Program
Medicaid/CHIP
TANF: Temporary Assistance for Needy Families
Executive Branch
Non-profit
Government Agency
Federal/National
State/Provincial
County
Local/Municipal
Territorial
Tribal/Indigenous
Report
Government Documents