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Improving service delivery in EITC for New Yorkers

Improving service delivery in EITC for New Yorkers
2021
New America
Author(s): 
Alberto Rodríguez, Navya Kaur, Imani Nichols, Tenzin Namdol, Sudeepti Rachakonda
Improving service delivery in EITC for New Yorkers
Source Sector(s)
Non-profit
Benefits Program
EITC: Earned Income Tax Credit
Level of Government
State/Provincial
Location
New York
Format
Case Study

New America’s New Practice Lab is directing research with the aim to increase the money in the pockets of low-income families by enhancing service delivery in federal programs that help families. To address this challenge in one specific state, the New Practice Lab partnered with the New York Department of Taxation and Finance (NYSDTF) team to understand the factors that present challenges to the administration of the EITC. The team highlights recommendations and learnings from its research in this article.