Resources

Outreach + Awareness

Human-Centered Design

Applying + Enrolling

Leveraging Technology For Human-Centered One-Stop Workforce Service Delivery

2022

National Governors Association

Author(s):

Source Sector(s)

Non-profit

Benefits Program

UI: Unemployment Insurance

TANF: Temporary Assistance for Needy Families

SNAP: Supplemental Nutrition Assistance Program

Level of Government

State/Provincial

Location

Hawai‘i

Format

Case Study

A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.

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Policymakers, program administrators, federal leaders, researchers, and advocates are increasingly focused on using administrative data to build evidence for improving government programs. Achieving this goal requires accessible data sources and the capacity to use them, yet stakeholders have little information about the baseline level of state capacity in these areas. How does one measure concepts such as “effective data use” and “analytic capacity?” This brief reports findings from a pioneering and comprehensive needs assessment that examined the capacity of Temporary Assistance for Needy Families (TANF) programs in 54 U.S. states and territories to analyze data used for program improvement, monitoring, and evidence-building. The needs assessment provides a foundation for technical assistance and continued improvement for the TANF program and may also provide valuable insights and frameworks for other state-administered human services programs.

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