Resources
Applying + Enrolling
Maintaining Benefits
Text Messaging

Making Integrated Benefits Easy to Access Online and on Mobile Phones

Making Integrated Benefits Easy to Access Online and on Mobile Phones
2022
Beeck Center for Social Impact + Innovation at Georgetown University
Author(s): 
Sara Soka, Elizabeth Bynum Sorrell
Making Integrated Benefits Easy to Access Online and on Mobile Phones
Source Sector(s)
Academic
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
TANF: Temporary Assistance for Needy Families
P-EBT
Medicaid/CHIP
Level of Government
State/Provincial
Location
United States, Michigan, Minnesota, Louisiana
Format
Report

This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents. These approaches enable residents to more effectively access benefits information, and can meet resident needs across a range of accessibility requirements.