Resources
Policy Analysis

Modernizing Public Benefits Delivery: How Innovation Can Deliver Results for Eligible Households and Taxpayers

Modernizing Public Benefits Delivery: How Innovation Can Deliver Results for Eligible Households and Taxpayers
2023
National Academy of Public Administration
Author(s): 
Nancy Y. Augustine, Miles Murphy, Brad Riley
Modernizing Public Benefits Delivery: How Innovation Can Deliver Results for Eligible Households and Taxpayers
Source Sector(s)
Non-profit
Benefits Program
Housing
SNAP: Supplemental Nutrition Assistance Program
Medicaid/CHIP
TANF: Temporary Assistance for Needy Families
SSI: Supplemental Security Income
EITC: Earned Income Tax Credit
LIHEAP
Level of Government
State/Provincial
Federal/National
Location
Format
Report

A modernized public benefits system would better serve program participants, administrators, policy makers, and taxpayers. This paper proposes a set of principles both define the desired future state and outline the values that shape decision making along the way. Practices describe the processes needed to achieve modernization.