Source Sector(s)
Academic
Benefits Program
SNAP: Supplemental Nutrition Assistance Program
Level of Government
No items found.
Location
Format
Academic Article
This paper describes results from fieldwork conducted at a social services site where the workers evaluate citizens' applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result - not from different stakeholders with different values - but from differences among how stakeholders enact the same shared value in practice.