Using human-centered design and low-code tech to inform unemployment insurance policy implementation

As the country emerges from the COVID-19 pandemic and prioritizes economic recovery efforts, governments must deliver critical benefits to the American people at scale. By applying human-centered design principles, policy makers can create systems that help people complete application forms more efficiently while delivering benefits more quickly to those who need it the most. Through a partnership with the Department of Labor, U.S. Digital Response deployed a team of staff, volunteers, and fellows from the Google.org Fellowship Program to produce a set of research-based recommendations for how to retroactively determine if claimants were eligible for unemployment benefits. Watch a live demo and hear about how developing an almost fully automated, low-code solution aimed to reduce both claimant and administrative burden. This virtual breakout session was presented at Code for America Summit 2022 in the Policy + Administration track.