Digital Benefits Hub
A dynamic, open-source reference library for practitioners who are working through complexity to improve access to public benefits and services.
Dignity and equity at the forefront, supported through people-first delivery.
Accessing public benefits and services can be effective, equitable, and easy if you have the right tools and processes in place. This includes a focus on human-centered design, employing the right digital tools, and creating a shared dialogue at every level of government, all over the United States.
The Digital Benefits Hub collects content and connects practitioners in and adjacent to government who are committed to improving access to economic and wellbeing supports.
Benefits
Journey
People interact with administrative systems at multiple points in their benefits journey. See how you can put people first every step of the way.
Cross-cutting
Themes
Design and digital best practices often apply across programs, services, locations, and levels of government.
Human-Centered Design
Putting people first in public benefits delivery.
Digitizing Policy
Digitizing and aligning eligibility rules through rules as code.
Buying Design + Technology Services
Selecting and managing third-party vendors.
Digital Identity
Processes and technology that help users log into systems and prove who they are.
Rules as Code
The promise and potential of translating policy into computer-consumable code.
ACCESS NYC & Benefits Screening API
New York City Mayor’s Office for Economic Opportunity (NYC Opportunity) uses evidence and innovation to reduce poverty and increase equity. The multidisciplinary team funds and scales new approaches, uses methodologies such as service design, digital product development and data integration to improve access to social services, and provides research, including the poverty measure for the city.
The right content.
The right time.
Depending where you are in the process, you may need different types of content to support you.
Resources
I’m ready to learn more from experts in the field about what works — and what’s coming next.
Case Studies
I’m ready to build buy-in. I need to see (and share) real-life success stories in order to convince my team and learn from my peers.
Artifacts
I’m ready to implement, and I need examples of real-world assets that other agencies and organizations have used such as design documents, procurement examples, code bases, and more.